Privacy Policy

1. Our Commitment

MAK Canadian Immigration Services respects the privacy and confidentiality of clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you use makimmigration.ca, contact us, complete a form, book a consultation, or retain our services.

2. Who We Are and How to Contact Us

MAK Canadian Immigration Services is a Canadian immigration consulting firm based in Mississauga, Ontario.

Privacy contact: MAK Canadian Immigration Services, 3715 Laird Rd, Unit 4, Mississauga, ON L5L 0A3. Email: info@makimmigration.ca. Phone: +1 647 832 8531.

3. Scope of This Policy

This policy applies to information collected through makimmigration.ca, online forms, consultation bookings, email, phone, WhatsApp, client portals, payment tools, and communications with MAK. It does not apply to third-party websites linked from our website.

4. Information We Collect

Depending on your inquiry or matter, we may collect:

• name, contact details, location, and preferred communication method
• immigration history, previous refusals, IRCC correspondence, and application details
• identity documents, passports, status documents, travel history, family information, education, employment, and financial information
• information needed for consultations, eligibility reviews, document review, application preparation, or post-submission support
• payment and billing information
• website analytics information such as pages visited, approximate location, device/browser information, and referral source

5. How We Collect Information

We collect information when you provide it directly through forms, booking tools, email, WhatsApp, phone, client portal, document folders, payments, or consultation communications. We may also collect limited technical information automatically when you use our website.

6. Why We Use Information

We use information to:

• respond to inquiries
• assess whether we may be able to assist
• provide consultations and RCIC-led services
• prepare, review, or manage immigration-related work
• communicate with you about your matter
• process payments and issue receipts
• maintain records required by professional and legal obligations
• protect website security
• improve website content, user experience, and service quality

We do not sell personal information.

7. Consent

By contacting us, submitting a form, booking a consultation, or providing documents, you consent to the collection, use, and disclosure of information for the purposes explained in this policy and any applicable agreement. You may withdraw consent, subject to legal, professional, contractual, or practical limits.

8. Website Analytics, Cookies, and Online Tools

Our website uses tools such as Google Analytics, the Meta Pixel (managed through PixelYourSite), cookies, spam-prevention tools, embedded videos, booking tools (for example Calendly for scheduling), payment tools (for example Stripe and PayPal, through WooCommerce), and email tools (for example Mailchimp), and similar technologies. These tools help us understand website use, improve content, protect the site, measure inquiries and bookings, process bookings and payments, and support advertising or remarketing where permitted by law. They may collect technical information such as device, browser, approximate location, page activity, referral source, and interactions with forms or buttons. You can control cookies through your browser settings and any cookie-consent options provided on our website. We do not sell personal information. Our website also uses Jetpack and GoDaddy website services to support website functionality, analytics, security, performance, and hosting; these may use cookies or similar technologies. Non-essential analytics and advertising cookies are controlled through the cookie-consent choices on our website.

9. Booking, Payments, Forms, and Client Portal

When you book a consultation, make a payment, complete a form, or upload documents, your information may be processed through third-party service providers used for scheduling, payments, secure storage, email, accounting, digital signatures, client communication, or document management.

10. Service Providers and Cross-Border Processing

We may use trusted service providers located in Canada or outside Canada. This may include cloud storage, email, payment processing, booking, accounting, analytics, security, document management, and AI-assisted productivity tools. MAK remains responsible for personal information under its control and uses administrative, technical, and contractual measures to protect it.

11. Lahore / Pakistan Client Support Office

MAK has a Pakistan client-support and document-intake office. Authorized support personnel may assist with client support, document coordination, and intake-related tasks. Canadian immigration advice and representation are provided by MAK’s licensed RCICs. Support personnel are required to protect confidentiality and access information only as needed for their role.

12. How We Protect Information

We use reasonable safeguards appropriate to the sensitivity of the information, including access controls, password protection, multi-factor authentication where available, encrypted storage or transfer where available, limited staff access, secure backup practices, and confidentiality obligations for personnel who assist with client work.

13. Confidentiality and RCIC Review

MAK’s licensed RCICs have professional confidentiality obligations. Information collected for client matters is handled confidentially and used only for the purposes of providing services, meeting legal or professional obligations, or as otherwise authorized by the client or law.

14. Retention and Secure Deletion

We retain client files and related information for as long as required by professional, legal, tax, record-keeping, and business obligations. When information is no longer required, we securely delete or anonymize it where appropriate.

15. Accuracy and Updates

Please keep your information accurate and current. Incorrect or incomplete information can affect the quality of advice, application strategy, document review, or file management.

16. Access, Correction, and Withdrawal of Consent

You may ask to access or correct personal information we hold about you. You may also withdraw consent, subject to legal, professional, contractual, and practical limits. To make a request, email info@makimmigration.ca.

17. Minors and Family Members

Immigration matters often include family members and children. Where information about a minor or family member is provided by a parent, guardian, sponsor, applicant, or authorized person, we treat it with the same confidentiality and care.

18. Complaints and Questions

If you have a privacy concern, contact us first at info@makimmigration.ca. You may also contact the Office of the Privacy Commissioner of Canada or the College of Immigration and Citizenship Consultants where applicable.

19. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will be posted at https://makimmigration.ca/privacy-policy/.

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